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Faqs
Place to Pay
In this document, you will find a question and answer section that will help your users clarify their doubts about electronic payments processed through Place to Pay . Remember to include them in your website.
1. What is Place to Pay?
Place to Pay is the electronic payment platform that uses (INCLUDE NAME OF THE TRADE) to process online the transactions generated in the virtual store with the forms of payment enabled for that purpose.
2. How can I pay?
In the virtual store of (INCLUDE NAME OF THE TRADE) you can make your payment with the means enabled for this purpose. You, according to the payment options chosen by the merchant, may pay through PSE (debits from savings and current accounts in Colombia), Visa, MasterCard, American Express, Credential and Diners credit cards; Tarjeta Éxito, Alkosto Card, international debits through Safety Pay or approaching a Western Union point anywhere in the world.

In addition, if the commerce so arranges it, it will be able to pay in cash (Boxes of Stores Éxito, Carulla, Surtimax and Super Inter), in addition to PayPal and IVR Place to Pay.
3. Is it safe to enter my banking information on this website?
To protect your data (INCLUDE TRADE NAME) delegates to Place to Pay the capture of sensitive information. Our payment platform complies with the highest standards required by the PCI DSS international security standard for credit card transactions. It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; This way you can feel safe when entering your card information.

During the payment process, the browser shows the name of the authenticated organization, the authority that certifies it, and the address bar changes to green. These features are immediately visible and give guarantee and confidence to complete the transaction in Place to Pay

Place to Pay also has the constant monitoring of McAfee Secure and the signature of electronic messages with Certicamara.
4. Can I make the payment any day and at any time?
Yes, in (INCLUDE NAME OF TRADE) you can make your purchases online 7 days a week, 24 hours a day just a click away.
5. Can I change the payment method?
If you have not yet finalized your payment, you can return to the initial step and choose the payment method you prefer. Once the purchase is finished it is not possible to change the payment method

ESTABLISHMENT OF TRADE: the previous point applies to the form of payment, but must mention the return policies that the store has to comply with Article 51 of the Consumer Statute Law.
6. Does paying electronically have any value for me as a buyer?
No, electronic payments made through Place to Pay do not generate additional costs for the buyer.
7. What should I do if my transaction did not end?
In the first instance, check if an email arrived to confirm the transaction to the email account registered at the time of making the payment, in case of not having received it, you should contact (PERSON RESPONSIBLE WITHIN THE TRADE) to confirm the status of the transaction.
8. What should I do if I did not receive proof of payment?
For each transaction approved through Place to Pay, you will receive proof of payment with the purchase reference at the email address you indicated at the time of payment.

If you do not receive, you can contact (TRADE WITHIN RESPONSIBLE PERSON) or line (telephone trade) or email trade @ comercio.com to request proof forwarding the same email address registered at the time of paying
  • What is Place to Pay?
    Place to Pay is the electronic payment platform used by (INCLUDE BUSINESS NAME) to process online transactions generated in the virtual store with the payment methods enabled for this purpose.
  • How can I pay?
    In the virtual store of (INCLUDE BUSINESS NAME) you can make your payment with the means enabled for this purpose. You, according to the payment options chosen by the merchant, can pay through PSE (debits from savings and checking accounts in Colombia), Visa, MasterCard, American Express, Credencial and Diners credit cards; Éxito Card, Alkosto Card, international debits through Safety Pay or by visiting a Western Union point anywhere in the world.

    Additionally, if the business so provides, you can pay in cash (Cajas de Almacenes Éxito, Carulla, Surtimax and Super Inter), in addition to PayPal and IVR Place to Pay.
  • Is it safe to enter my banking details on this website?
    To protect your data (INCLUDE BUSINESS NAME), delegate the capture of sensitive information to Place to Pay. Our payment platform meets the highest standards required by the international PCI DSS standard for security in credit card transactions. It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications through the encryption of all data to and from the site; This way you can feel safe when entering your card information.

    During the payment process, the name of the authenticated organization, the certifying authority, and the address bar change to green are displayed in the browser. These features are immediately visible and provide guarantee and confidence to complete the transaction on Place to Pay.

    Place to Pay also has constant monitoring by McAfee Secure and the signing of electronic messages with Certicámara.
  • Can I make the payment any day and at any time?
    Yes, at (INCLUDE BUSINESS NAME) you can make your purchases online 7 days a week, 24 hours a day, just a click away.
  • Can I change the payment method?
    If you have not yet completed your payment, you can return to the initial step and choose the payment method you prefer. Once the purchase is completed, it is not possible to change the payment method.

    COMMERCIAL ESTABLISHMENT: the previous point applies to the payment method, but they must mention the return policies that the store has to comply with article 51 of the Consumer Statute Law.
  • Does paying electronically have any value for me as a buyer?
    No, electronic payments made through Place to Pay do not generate additional costs for the buyer.
  • What should I do if my transaction was not completed?
    In the first instance, check if an email confirming the transaction arrived at the email account registered at the time of making the payment. If you have not received it, you must contact (PERSON RESPONSIBLE INSIDE THE COMMERCE) to confirm the transaction status.
  • What should I do if I did not receive proof of payment?
    For each transaction approved through Place to Pay, you will receive proof of payment with the purchase reference to the email address you indicated when paying.

    If you do not receive it, you can contact (PERSON RESPONSIBLE INSIDE THE COMMERCE) or the line (business phone number) or the email comercial​@comercio.com​, to request resending of the receipt to the same registered email address at the time of payment
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